I feel like screaming at these people! So my temporary job is: Customer service. How can I service these idiots?
Phone call:
Me: "Standard office gre...." cut off
Client: "I need to speak to "name" urgently."
Me: ""name" isn't in the office at the moment, would you like "name's" mobile number, I can transfer you to "name's" voicemail or I can take a message" please note: this person is at lunch, but it's urgent
Client: "I don't want to be put through to his voicemail!"
Me (again!): "Would you like his mobile number?"
Client: "yes, that's what I asked for"
Me (through my teeth): "Certainly, his number is 0402...."
Client: "Wait, I need a pen!"
Where do I start? She was aggressive to begin with. Didn't listen to my helpful options. If all she wanted was another contact number she didn't even have a pen - Idiot!
Phone call:
Me: "Standard office gre...." cut off
Client: "I need to speak to "name" urgently."
Me: ""name" isn't in the office at the moment, would you like "name's" mobile number, I can transfer you to "name's" voicemail or I can take a message" please note: this person is at lunch, but it's urgent
Client: "I don't want to be put through to his voicemail!"
Me (again!): "Would you like his mobile number?"
Client: "yes, that's what I asked for"
Me (through my teeth): "Certainly, his number is 0402...."
Client: "Wait, I need a pen!"
Where do I start? She was aggressive to begin with. Didn't listen to my helpful options. If all she wanted was another contact number she didn't even have a pen - Idiot!
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